Privacy Policy

Bou-saada Vineyard and Wines (“we”,”us”,”our”) is committed to protecting the privacy of your personal information.

We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Commonwealth) (the Privacy Act), and will only disclose and store your personal information in accordance with the Privacy Act and this Privacy Policy.

1. Collection and storage of personal information

We collect and hold your personal information (which is information about you, such as your name, contact details and records of your dealings with us) so that we may interact with you in our capacity as a vineyard, cellar door and function venue. This includes delivering services you have requested and informing you of other products or services available from us. We only collect personal information by lawful and fair means. We collect personal information directly from you as a result of your dealings or communications with us, including from communications via our web site.

When you access our website, we also automatically collect information about your computer software and hardware. This information is only used to provide us with general statistics about the use of our web site and to help us improve content and navigation. This information can include: your IP address and country, browser type, pages/content viewed, access times and referring website addresses.

We do not collect or hold your credit card information. All credit card transactions are processed by a trusted and secure third party, PayPal. You can find out more about the security and privacy policy pf PayPal on their web site.

2. Website

If you have any questions or concerns about transmitting your personal information via the internet, you may contact us using the contact details provided below, as there are other ways for you to provide us with your personal information.

You should be aware that there are inherent risks in the transmission of information across the internet. This site does not guarantee secure transmission of information across the internet.

We encourage you to review the privacy statements of web sites you choose to link to from, so that you can understand how those Web sites collect, use and share your information. We are not responsible for the privacy statements or content of those web sites.

3. Disclosure of personal information

We use or disclose personal information we hold about you for the purpose (or purposes related to the purpose) for which the information was collected. For example, we disclose personal information such as your name and address when required to undertake deliveries of products. We only disclose personal information where we are permitted or required to do so by law.

4. Marketing

We may use your personal information, including your contact details, to inform you of the products and services we provide. We will not sell, rent, lease or in any other way share your personal information with any other web site or mailing list. You may opt out at any time if you no longer wish to receive marketing information. In order to do so, you will need to request that we no longer send marketing materials to you. You can make this request by using the contact details provided below, or by “unsubscribing” from email marketing messages.

5. Security

We take reasonable steps to ensure that your personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.

6. Access

You may request access to the personal information that we hold about you by using our contact details below. We will deal with your request for access within a reasonable time. If we refuse access, we will provide you with a written notice which sets out the reasons for the refusal, the mechanisms available to complain about the refusal and the relevant provisions of the Privacy Act that we rely on to refuse access.

7. Changes to our privacy policy

We may make changes to this privacy policy at any time. These changes will take effect from the time our updated privacy policy is published on our web site.

8. Enquiries and complaints

If you have any enquiries, concerns or complaints about this Privacy Policy, our use of your personal information or our compliance with the Privacy Act, please contact us on (02) 48785399 or via the Contact Us page of this website . You can also contact us if you believe that the privacy of your personal information has been compromised or is not adequately protected. Once a complaint has been lodged, we will respond to you as soon as possible. We will then use commercially reasonable efforts to promptly determine and if possible, remedy the problem. You may also lodge a complaint with the Office of the Australian Information Commissioner by telephone: 1300 363 992 or email: