Bou-saada Vineyard and Wines (“we, us, our”, ABN 16 765 316 026) is the owner of this website – www.bousaada.com.au.
We own all intellectual property rights appearing on this web site (including but not limited to copyright material, names, and logos). You may not reproduce any of this material without our prior written consent except as permitted by Australian and international copyright law.
Third party links
Any link to another web site is provided for your convenience. It does not constitute an endorsement of that web sites’ content or the goods and services made available through it. We are not responsible for the information contained on any linked web site.
The information we provide on this web site has been compiled for your convenience and we take reasonable steps to ensure it is accurate. However, we make no warranties about the accuracy or completeness of any information contained on this web site.We also reserve the right to make changes to this web site, at any time and without notice to you.
We expressly exclude liability to the maximum extent permitted by law for any loss, damage or injury that you may suffer as a result of using this web site or relying upon information contained within it. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Sale of alcohol through our web site
The following conditions of sale apply to any orders for alcohol made through this web site. Your contract of sale is with Bou-saada Vineyard and Wines ABN 16 765 316 026 under its New South Wales Liquor Licence LIQW824012799.
It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 18 years. You therefore warrant that you are over 18 years old and that you are ordering and purchasing wine for personal consumption and not for re-sale.
This web site may only be used for purchase of alcohol for delivery within Australia. For overseas/international deliveries please contact us for a quote through the ‘Contact Us’ field on this web site.
FastWay Couriers are responsible for the delivery within Australia of all on-line purchases. FastWay Couriers are very reliable and you should receive your product within 10 working days of ordering. If you choose to have goods delivered to your home and you are out when delivery is attempted, a card will be left that will refer you to your local Fastway depot to collect the goods.
Title and risk in the goods passes to you on delivery of the goods to the delivery address. Please advise us promptly if your wine does not arrive. If you do not advise us of non-arrival within 21 days of lodging your order we will not accept responsibility for any loss or breakage in transit.
Returns & Exchanges
We will refund or exchange goods that are faulty, defective, not as ordered or not of merchantable quality. You must advise us promptly if you believe this is the case. We will not accept claims made more than 28 days after you lodge your order.
Items for return must be in original condition and in original packaging. We do not exchange or refund items with any indication of having been used or opened. We do not offer exchange or refund for change of mind.
To make a claim, contact our cellar door on 02 4878 5399 or use the ‘Contact Us’ field on this web site.
To purchase wine from our web site you must have a PayPal account. At no time do we require you to send us your credit card details.
If you do not have a PayPal account, please contact our cellar door on 0248785399 to arrange payment over the phone. Alternatively, inform us via our ‘Contact Us’ page and we will call you to process your order. Please do not provide any of your credit card details when contacting us via our web site.